Pazgas Electricity
End to End Digital Customer Onboarding
Development of a fully digital onboarding process for customers switching from the national electricity provider to Pazgas as their electricity supplier, including integration with CRM, ODS, and payment systems.
The solution automates complex processes with the electricity provider and delivers a seamless digital customer experience. Through this project, Pazgas became the first supplier in the market to offer a fully digital switching process, while competitors relied on manual lead collection followed by phone-based completion by service representatives.
Pazgas
Process Modernization
Implementation of CI/CD processes and infrastructure management using Terraform, alongside the modernization of the company website based on Umbraco and Cloudflare.
In addition, IPaaS capabilities were optimized to automate billing processes and service request handling, improving operational efficiency and streamlining business processes.
Pazgas
Mobile App for Gas Technicians
Development of a dedicated mobile application for Pazgas field technicians, enabling meter readings and real-time customer data updates.
The application provides live data transmission and incorporates advanced OCR capabilities for extracting information from images, helping accelerate and optimize field meter-reading operations.
