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About Us

The CRM domain – Customers Relations Management is a complete technological world under which the various technological systems dealing with managing customer relations are united, One of the most advanced, innovative and visionary CRM systems on the Cloud in the world is Salesforce. Recently, Salesforce has transformed from a system to a holistic platform and today it is considered as a global leader and a strong player in the variety of solutions of CRM domain . The Salesforce platform, which is distinguished as a leader in the global ranking tables, allows organizations to connect with their customers in efficient and sophisticated ways, offer them a new and advanced customer experience and form an infrastructure for innovative projects, in which the customer is at the center.

CloudTech by Yael Group is a leading partner of Salesforce and specializes in the design and implementation of solutions on the Salesforce cloud platform for enterprise and small-medium business projects. Our teams of experts, who have comprehensive knowledge and many years of experience, enable CloudTech to lead the Israeli market in projects in all the major sectors of the economy, including Government, insurance and finance, real estate, hi-tech, pharma, and manage projects that include consulting and implementation, with specialization in the various modules – service, marketing, finance and portals. This partnership connects Salesforce’s powerful and flexible platform with CloudTech as a strong integrator familiar with the eco-system and knows how to integrate variety of tools and the set of solutions that interface with it – Tableau’s analytics, Mulesoft’s or Commerce Cloud’s integration, Salesforce Industries’ vertical solutions and more to create a 360 degree view for the customer.

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Our Solutions

Salesforce
Modules

Our team of experts leads Salesforce-based technology projects for business and public entities, across sectors. Our services include consulting, attribution, assimilation, and a specialization in portals and service, marketing, and financial modules. We are experts in adapting our various solutions to different organizational needs, so as to empower each and every organization to lead, within a highly competitive market.
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Agentforce
the Digital Agent

Agentforce is Salesforce’s innovative solution that combines Artificial Intelligence (AI) and CRM in a single platform. At CloudTech, we bring Agentforce to Israel to help organizations streamline complex processes, enhance customer experiences, and empower employees. The platform works as an integral part of Salesforce, while also connecting with additional business data and processes across the organization. It supports all departments - from sales and service to marketing and operations - and turns manual tasks into smart automation. The result: faster service, more efficient workflows, and stronger business outcomes.
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Salesforce
Multi Cloud

Salesforce Multi-Cloud is a cloud solution that allows organizations to integrate and manage different Salesforce modules in one unified platform. By integrating various Salesforce modules, such as Sales Cloud, Service Cloud, Marketing Cloud and more, you can break down barriers between sales, marketing and customer service teams, and provide a better customer experience. Salesforce Multi Cloud enables: Seamless integration, holistic View of Customers, Agility and Innovation.
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Outsourcing for Salesforce

We offer outsourcing services for the implementation of Salesforce which will be carried out by a team of experts with rich knowledge and experience in the various modules of Salesforce. As part of our outsourcing services, we provide: requirement analysis and design according to the company's needs, implementation of the system according to the designed solution and training for the company's employees so that they can use the system effectively.
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Salesforce
Projects

Salesforce, considered a powerful player in the customer management solutions space, enables organizations to smartly connect to their customers, offer them advanced customer experiences, and effectively communicate with them, to generate added value. CloudTech, a Yale Group subsidiary and a golden Salesforce partner, offers rich experience and a deep familiarity with the Salesforce environment and its ecosystem.
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Sector-specific
Expertise

Our experts know how to match the right response to each organization’s business goals, when working on Salesforce-based projects with entities across most industry sectors. This includes enterprise entities launching cloud projects that need expert consultants to work with them in maximum transparency, understand the sector’s needs, and match the ideal solution to see that they’re fulfilled.
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Salesforce
Integrations

Salesforce Integrations

Our rich experience in integrations between systems, information, processes, and people includes proven experience working on large and complex projects, advanced training, and certification in TIBCO and Mulesoft. The integration solutions that we assimilate within our projects enable us to easily connect Salesforce to any system – on premise or in the cloud – and boost any organization’s digital transformation processes.
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Analytics with Salesforce

Tableau, a company acquired by Salesforce, specializes in Business Intelligence and data analysis applications, enabling Salesforce and its customers to access more solutions in the fields of sales, marketing, and support. Yael Group’s knowledge of the BI world enables us to manage Salesforce-based projects, while benefiting from a full image and understanding of the customer and its needs.
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PDO for Salesforce AppExchange

As a Salesforce PDO partner, we provide all onboarding services to the AppExchange marketplace. If you are a product company and wish to become an AppExchange partner, we will accompany you throughout the life cycle of product development and guide you through all milestones and engagements of the process with Salesforce with a qualified team specializing in market review, MVP construction, transportation and application development.
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Complementary Solutions

At CloudTech, our teams of experts integrate unique complementary tools and solutions at the forefront of cloud technology into the projects they lead. These enable us to access and provide advanced capabilities, such as meeting and email synchronization by connecting on premise email servers to cloud systems, connecting cloud backup solutions to data and metadata backup solutions to create interactive forms and digital signatures, and Salesforce’s data security solutions.
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Data Security Standards

Salesforce Shield security solution is part of Salesforce’s value-adding offering. It is an advanced tool that enables the platform to comply with stringent international data security standards, and provides enterprises with an especially high level of protection, for all their organizational data. All this, while maintaining transparency, real-time data monitoring, ongoing monitoring of application and data usage, sensitive data encryption, and more.
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All solutions

Advantages

Leading Salesforce-based cloud transition projects for enterprise entities
Project management with complete transparency, managing economic feasibility and maximizing business potential
Integrating Salesforce Lightning tools for projects including advanced UX and UI features
Teams of experts with extensive knowledge and experience with local and global cloud computing projects
Integration of various modules in marketing, service and financial sectors with organizational cloud projects
In-depth knowledge of the Salesforce ecosystem with skills and expertise that incorporate the multitude of tools and solutions that interface with the system
Integration of advanced Salesforce security tools for organizations across sectors

Our Team

Tal Kisilevich

CEO,
Yael-Cloudtech

Etty Ohayon

VP Projects,
Yael-Cloudtech

Ran Abeksis

VP Customer,
Yael-Cloudtech

Lior Hashemieh

VP Operations & Delivery,
Yael-Cloudtech

Tal Wilk

VP Operations,
Yael-Cloudtech

Ofir Bar

Head of Solutions & Architecture,
Yael-Cloudtech

Israel Ben shoham

Account Executive | Public Sector,
Yael-Cloudtech

Dan Mordian

Account Executive,
Yael-Cloudtech

9 Atir Yeda St., floor No. 1, Kfar Saba, Tel. 09-7639420

Customers

Partners

Questions & Answers

How can CloudTech's Salesforce solutions help my business with customer relationship management?

CloudTech offers specialized Salesforce solutions that focus on enhancing customer relationship management (CRM) across various sectors. By implementing Salesforce's advanced and innovative platform, CloudTech enables businesses to connect with customers efficiently, offer new and advanced experiences, and lead in their respective markets.

What makes Salesforce a leading platform for managing customer relations?

Salesforce is globally recognized for its innovative approach to customer relations management (CRM). Its transformation from a system to a platform allows organizations to offer smart and efficient customer interactions, advanced customer experiences, and innovative projects, making it a strong player in the global CRM field.

How does CloudTech's partnership with Salesforce benefit large retail companies, media corporations, and other entities?

CloudTech's partnership with Salesforce offers comprehensive solutions tailored to various sectors, including retail, media, government, and more. Their expertise in consulting, implementation, and specialization in different modules creates a powerful and flexible platform that integrates tools like analytics and sectorial solutions, providing a complete 360-degree customer view.

What is Salesforce Lightning, and how can it improve my service center's UX and UI?

Salesforce Lightning is a technology that enhances UX and UI by offering customized screens, flexible management, and quick development and review capabilities. It's designed to simplify customer care processes in service centers, sales, collections, and more, providing a high level of service.

Can CloudTech adapt Salesforce solutions to my specific industry needs?

Yes, CloudTech's experts specialize in adapting Salesforce-based projects to meet the unique needs and goals of various industry sectors. Whether you're an enterprise entering cloud projects or need specialized consultation, CloudTech offers transparent and tailored solutions.

How does CloudTech's integration experience enhance Salesforce's connection to other systems?

CloudTech leverages its rich experience in system integration to connect Salesforce to any system, whether cloud-based or on-premise. Their expertise in tools like TIBCO and Mulesoft enhances digital transformation processes, making Salesforce a versatile platform for your organization.

How can I leverage analytics with Salesforce through CloudTech's services?

CloudTech utilizes Tableau's business intelligence and data analysis applications to expand Salesforce's portfolio in sales, marketing, and service. Their knowledge in BI enables a broad and complete view of the client, enhancing Salesforce-based projects with valuable insights.

How does CloudTech ensure the security and reliability of Salesforce integrations?

CloudTech prioritizes security in all Salesforce integrations, leveraging advanced Salesforce security tools and best practices. Our team's expertise ensures reliable integrations, safeguarding data and processes across all sectors of the economy.